Insurance partners such as IPMAN expect faster claims cycles without sacrificing compliance. CTS leverages AI copilots to triage incidents, assist support teams, and pre-fill documentation. We combine Django APIs with Flutter web portals, then layer on AI prompts trained on policy rules. Admins gain dashboards with real-time alerts, while end users enjoy streamlined forms and emergency reporting. The result: better transparency, faster payouts, and clear audit trails for regulators.